Refund Policy

At Geek IT.net, we strive to deliver quality services and customer satisfaction. Our refund policy is in line with UAE/Dubai business regulations and aims to be fair and transparent.

1. Project-Based Services (Web & App Development)

Payments for project-based services are typically made in milestones (e.g., upfront, progress, completion). The initial payment is non-refundable as it covers project initiation and resource allocation. Refunds for subsequent payments may be considered if work has not commenced or if there is a breach of contract by Geek IT.net, subject to review and agreement.

2. Monthly/Recurring Services (SEO, IT Support)

Monthly or recurring service fees are billed in advance and are non-refundable once the service period has started. You may cancel future billing at any time. No partial refunds are provided for unused days within the current period.

3. Non-Refundable Items

Services involving third-party costs (e.g., domain registration, software licenses, hosting) are strictly non-refundable once purchased or activated.

4. UAE Consumer Rights

We comply with UAE consumer protection laws. If you believe your case qualifies for a refund under UAE law, please contact us with supporting documentation for review.

5. How to Request a Refund

To request a refund, email support@mygeekit.net with your order details and reason for request. We will review your case and respond within 7 business days.

6. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: support@mygeekit.net
• Phone: +971 563 810 884
• Address: A2 Building IFZA PROPERTIES DUBAI SILICON OASIS Dubai UAE